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Frequently Asked Questions
Pre-Sales
Take advantage of custom apparel with no minimum order requirement. Order a single custom printed apparel for yourself or your friends and family! However, teams & groups requiring custom printed apparel would need a minimum quantity.
The average delivery time for custom printed or embroidered orders is no more than 15 business days with standard shipping. Expedited shipping takes no more than 7 business days. However, there may be unforeseen circumstances that could extend the shipping time.
Every order undergoes a thorough review by our customer service team to ensure that every detail is inspected. It then moves to our art team for a design check and preparation for the appropriate print method. Once ready for print, our factory processes the order, ensuring accuracy and quality before sending the products back to our warehouse. We then arrange shipping according to the customer's selected method. Afterward, customers can monitor their package using the tracking number provided in the shipping email or check their shipping info on the "Track The Order" page. Every order comes with a estimated delivery time and quality assurance.
The price of custom apparel is influenced by the product, design elements, print method, and quantity. Ordering more of the same design allows you to benefit from price breaks, reducing the cost per shirt.
We're always ready to help you create a great custom t-shirt. Contact us, share your ideas, and our artists will work to bring them to life. If you have images to upload or need adjustments, our service team is here to assist.
Our art department checks for common design errors and automatically adjusts, but you can leave specific instructions in the Notes section when saving your design.
Yes, we're happy to adjust your order for bulk pricing on multiple styles and colors, as long as the design remains unchanged. Contact us at service@prettydeisgn.com for adjustments.
Currently, we ship to the United States, United Kingdom, Canada, Australia, New Zealand, Ireland, with estimated delivery times within the continental United States. Check Shipping Policy Page for more details.
Sizing varies by product, and a detailed chart on each product page eliminates guesswork. We recommend sizing up for a better wearing experience.
We gladly accept institutional checks and purchase orders. Contact our customer service team for assistance.
For certain materials, proof of the right to use an image may be required. Check our Terms of Use for details on user-provided artwork and images.
Yes, sleeve printing is available. If you encounter difficulties, contact us, and we'll add the design for you.
Contact us at service@prettydeisgn.com before placing your order, and we'll assist in finding alternative sizes or products.
Contact us, and we'll promptly help resolve any issues or answer questions about product sizes, design formats, and print methods.
We now accept payment through Paypal, including credit cards.
The order price includes the product price and the number of design areas. Quantity discounts apply for orders with 6 items or more.
Certainly, contact customer service for information on obtaining (unprinted) samples in the sizes you need.
After-Sales
At PrettyDeisgn, we process orders quickly, so changes cannot be guaranteed after submission. To avoid issues, double-check your order before placing it. If you make an error, contact us, and we'll do our best to assist.
We aim to exceed your expectations. If any issues arise, contact us at service@prettydeisgn.com, and we'll work to remedy them.
Yes, you can.
You can cancel or change your order if production hasn't started. If it's already in progress, contact customer service to attempt cancellation.
We gladly accept returns for reasons such as print flaws. Contact us for reimbursement or to receive a new item.